Terms of Service

This website is provided to inform you about our services, let you shop the AxonSystems Online Store, and enable you to contact us. You agree not to misuse the site, attempt to gain unauthorized access to it, or use it in any way that could damage or impair its operation.

All content on this website — including text, graphics, logos, and the AxonSystems Technologies brand and logo — is owned by or licensed to AxonSystems Technologies (Pty) Ltd and may not be copied, reproduced, or reused without our prior written permission. Product images and descriptions supplied by brands/manufacturers remain the property of their respective owners.

We take reasonable care to keep the information on this website accurate and up to date, but we make no warranty that it is complete, error-free, or suitable for any particular purpose. Service descriptions are general in nature — specific scope, timelines, and pricing for IT projects are confirmed directly with you before any work begins. See Products, Pricing & Availability for how this applies to store listings.

To buy from the Online Store you need an account (email/password or Google Sign-In). You’re responsible for keeping your login details confidential and for all activity under your account. Tell us straight away at support@axonsystemstechnologies.co.za if you suspect unauthorized access. We may suspend an account that we reasonably believe is being used fraudulently, abusively, or in breach of these terms.

All prices are shown in South African Rand (ZAR) and include VAT where applicable. We work hard to keep prices, images, specifications, and stock levels accurate, but errors can happen — a listing may occasionally show the wrong price, an out-of-date image, or stock that has since sold out.

• If we discover a genuine pricing or listing error before your order is accepted, we’ll contact you with the correct price and give you the choice to confirm at the correct price or cancel for a full refund — we won’t just silently charge you more.
• If an item you ordered turns out to be out of stock, we’ll let you know and refund that item (or the full order, if you’d prefer) rather than substitute it without asking.
• Product images are for illustration — actual packaging, colour, or accessories included may vary slightly from the image shown.

Adding items to your cart and checking out is an offer to buy, not a guaranteed sale. A contract between us is only formed once we send you an order confirmation email after successful payment — until then, we may decline or cancel an order (for example, for suspected fraud, a pricing error, or unavailable stock), in which case any payment made is refunded in full.

Payments are processed securely through PayFast, a PCI-DSS compliant South African payment gateway supporting credit/debit cards, Instant EFT, and other South African payment methods. We never see or store your card details — they’re handled entirely by PayFast. Your order is only confirmed once payment has been successfully received.

We deliver nationwide across South Africa via courier. Delivery is currently offered free of charge on all orders — we reserve the right to introduce delivery fees in future, which will always be shown clearly at checkout before you pay. Typical delivery takes 2–7 business days depending on your location, though remote areas may take longer — you’ll receive tracking details by email once your order ships.

Risk in the goods passes to you once they’re delivered to the address you provided. If a delivery attempt fails because no one was available or the address was incorrect, we’ll contact you to arrange redelivery — repeated failed attempts may incur a re-delivery fee.

We want you to be genuinely happy with what you buy from us. If you’re not, here’s exactly where you stand:

Full details — including which items can’t be returned, who pays return shipping, and exactly how to start a return — are set out in our dedicated Returns & Refunds Policy, which forms part of these terms.

Separately, under the Electronic Communications and Transactions Act, 2002 (ECTA), you have a statutory right to cancel an online order without reason within 7 business days of receiving the goods, subject to the exclusions ECTA sets out (e.g. custom-made items, opened software/media, and perishable goods). This statutory right exists alongside — not instead of — our more generous 30-day change-of-mind policy above.

Products sold through the AxonSystems Online Store are covered by their manufacturer’s warranty (length and terms vary by product and brand — check the product page or box for specifics). Separately, section 56 of the Consumer Protection Act, 2008 (CPA) provides a statutory remedy — repair, replacement, or refund, at no charge — where goods are defective, unsafe, or not of good quality, within six months of delivery. This covers genuine manufacturing or quality faults; it does not extend to damage from normal wear and tear, misuse, unauthorised repair, or a simple change of mind, and any claim under it is subject to inspection to confirm the fault was present when the goods were delivered.

Only customers who’ve had an order for that exact product marked as delivered can leave a review for it — this keeps reviews genuine. Your review is published with your first and last name attached. Reviews must be honest and your own experience — we may remove reviews that are abusive, contain personal information about someone else, are clearly fake, or otherwise breach these terms, but we don’t edit or remove a review simply because it’s negative.

Coupon codes are issued at our discretion, may be restricted to specific customers, products, or minimum order values, and have no cash value. We may withdraw or change a promotion at any time before it’s applied to an order; codes already validated at checkout on a completed order remain honoured.

Nothing in these terms limits the rights you have under the Consumer Protection Act, 2008, including your rights to fair, honest dealing, protection against unsafe or defective goods, and to escalate an unresolved complaint to the National Consumer Commission or an accredited consumer protection group. We’d genuinely rather you raise a problem with us directly first — see Contact Us below.

This site may link to or embed third-party services (such as Google Maps, Google Sign-In, or our PayFast payment gateway). We are not responsible for the content, accuracy, or practices of any third-party sites or services.

To the fullest extent permitted by law, AxonSystems Technologies (Pty) Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or a purchase made through it. Nothing in this section excludes or limits liability that cannot lawfully be excluded, including under the Consumer Protection Act.

These terms are governed by the laws of the Republic of South Africa. If something goes wrong, please contact us first — most issues are resolved quickly once we know about them. If we can’t resolve it together, you’re entitled to refer the matter to the National Consumer Commission or pursue any other remedy available to you at law.

We may update these terms from time to time — for example, as our store policies mature. Changes will be posted on this page with an updated “last updated” date. Changes don’t affect orders placed before the update.

Questions about these terms, or about an order, can be sent to info@axonsystemstechnologies.co.za (general), support@axonsystemstechnologies.co.za (orders & returns), or 076 260 1666.